Essentiqa Shop Terms and Conditions

These Terms and Conditions set out the rights and obligations of users of the Essentiqa online shop (essentiqa.pl) and the rules under which it operates.

1. 1The owner and administrator of the Essentiqa online shop (essentiqa.pl) is:

providing services by electronic means through the Website.

1. 2Both the layout of the graphic elements and the content, as well as the content of the website itself, including the photos published on it, are the property of the Essentiqa online shop and are protected under copyright law.

1. 1The terms used in these Terms and Conditions mean:
2. 1.1Business day – any day from Monday to Friday, excluding public holidays.
3. 1.2Registration form – a form available in the online shop that allows a Customer Account to be created.
4. 1.3Order form – an electronic service that allows an order to be placed.
5. 1.4Customer – a natural person, legal person or organisational unit without legal personality using the online shop.
6. 1.5Account – an electronic service with an assigned login and password, in which the data provided by the Customer and information about their orders are stored.
7. 1.6Newsletter – an electronic service provided by the Seller by email, allowing the Customer to receive information about Products, new arrivals and promotions.
8. 1.7Product – a movable item available in the online shop that is the subject of a Sales Contract between the Customer and the Seller.
9. 1.8Seller – J&F Investing Sp. z o.o., registered office: Sobótka 91, postcode: 63-450, Country: Poland.
10. 1.9Sales Contract – a contract for the sale of a Product, concluded or to be concluded between the Customer and the Seller through the online shop.
11. 1.10Order – the Customer's declaration of intent made using the Order Form and aimed directly at concluding a Product sales contract with the Seller.
12. 1.11Customer Service – the shop's customer service office.

1. 1The Customer may place an order after registering, through their account, or without an account. In both cases, the order form must be completed to place an order.
2. 2Prices shown on the website are gross prices in Polish zloty (PLN).
3. 3The order summary shows the total price of the order and the delivery costs. The Customer is informed of all costs while completing the order form. No hidden costs arise during the ordering process.
4. 4Before placing an order, the Customer must read and accept these Terms and Conditions. Acceptance of the Terms and Conditions is mandatory.
5. 5Confirming the completed order form by clicking the “Pay for order” button means that the Buyer concludes the sales contract.
6. 6After an order is placed, the Seller will promptly inform the Customer by email, to the address given in the form, that the order has been accepted for fulfilment.
7. 7The order is saved in the online shop's system as proof that the contract has been concluded.

1. 1The following forms of payment are available to the Customer:
2. 1.1Online payments through the Paynow gateway: BLIK, payment cards and instant bank transfers (Pay-by-link).
3. 1.2Cash on delivery (on receipt of the parcel) – if available for the chosen delivery method.
4. 2If an order is placed but not paid online within the time allowed, the sales contract is terminated through the fault of the Customer and the order is cancelled automatically.
5. 3Online payments are operated by Paynow, provided by mElements S.A. (mBank Group). The legal aspects of payments are supervised by the Polish Financial Supervision Authority (Komisja Nadzoru Finansowego).

1. 1If online payment is chosen, the order is passed on for fulfilment once the payment has been credited to the Seller's account.
2. 2Orders are usually fulfilled within 24 hours on business days, excluding public holidays.
3. 3Products are delivered within the territory of the Republic of Poland.
4. 4We deliver via InPost: InPost Parcel Locker, InPost Courier and InPost Courier with cash on delivery.
5. 5Delivery of Products worth more than 70 zł is free of charge for the Customer, unless the Sales Contract provides otherwise. Cash on delivery is not eligible for free delivery. Delivery costs are transparent and shown while the Order is being placed.
6. 6Transport of the product to the Customer within the country usually takes 1-2 business days.
7. 7The Customer must inspect the parcel in the presence of the courier. If damage to the parcel is noticed, a transport damage report must be drawn up and the Seller must be notified promptly by email. Failure to draw up a damage report with the courier may make it harder to start the complaint procedure.
8. 8If cash on delivery is chosen, the Buyer is obliged to collect the parcel. If it is not collected, the Seller has the right to demand reimbursement of the shipping and return costs in accordance with the carrier's price list. If the amount due is not paid within 14 days of the payment demand, the matter may be taken to court, and the Buyer may be charged additional costs, including court and enforcement costs.

1. 1The Seller is obliged to deliver a product free of defects to the Customer.
2. 2All complaints and returns must be submitted by sending the completed form by email to [email protected] with the subject line – Complaint + “first and last name” + “order number”. The detailed return procedure is described on the shop's website under “Shipping and returns”.
3. 3Returned goods must be properly secured and packed, and sent back complete and intact, in accordance with the instructions available on the shop's website.
4. 4Proof of purchase is the basis for a return or complaint.
5. 5The Seller will respond to a complaint as soon as possible, and no later than 14 calendar days from the date it was submitted. The procedure is started on the basis of a correctly completed complaint or return form and proof of purchase.
6. 6The full scope of the Seller's liability and obligations towards the Customer is set out in generally applicable law, in particular the Civil Code and the regulations on consumer sales.
7. 7If you notice missing items, defects in the parcel or discrepancies with the order, please contact our Customer Service promptly, and no later than 24 hours after receiving the parcel from the courier.
8. 8An order can be cancelled before the parcel is received for as long as the Seller has not yet fulfilled it (urgent contact is required).
9. 9A Customer who wishes to withdraw from the purchase contract must: complete and send the return form; properly secure the parcel against damage; return all the goods delivered, intact and in their original packaging. Any cases of the product's value being reduced by the Customer will be assessed individually. The Customer bears full responsibility for the returned goods.
10. 10When goods are returned, any free gifts included with the order form an integral part of it and must be returned intact. If a free gift is not returned or its condition differs from the original (e.g. an essential oil has been opened), the Seller has the right to charge costs corresponding to its market value. The refund will be made after the completeness of the set has been verified.

1. 1A Customer who is a consumer and has concluded a distance contract may withdraw from it within 30 calendar days without giving a reason and without incurring additional costs, except for the cost of transport to the Seller. The Customer may send the statement of withdrawal by email to [email protected].
2. 2In the event of withdrawal, the consumer is liable only for any reduction in the value of the goods resulting from handling them in a way other than necessary to establish their nature, characteristics and functioning.
3. 3The Seller is obliged, without undue delay and no later than 14 calendar days from receiving the returned product and the Customer's statement of withdrawal, to refund all payments made by the Customer, including the cost of delivering the product (except for additional costs resulting from the Customer choosing a delivery method other than the cheapest standard delivery method). Refunds are made: for online payments – to the account used to pay for the order; for PayPal payments – to the PayPal account; for cash on delivery – to the bank account number given by the Customer. If the Seller has not offered to collect the product itself, it may withhold the refund until it has received the product back.
4. 4The Customer is obliged to return the product to the Seller without undue delay, and no later than 14 calendar days from the date of withdrawal from the contract. The Customer bears the direct cost of returning the product.

1. 1Concluding a contract for the sale of Products means that these General Warranty Terms have been accepted by the Buyer without reservation.
2. 2Scope of warranty protection:
3. 2.1Unless agreed otherwise, the Seller grants the Buyer a quality warranty on the Products purchased.
4. 2.2The Seller warrants that the Products are of good quality and suitable for normal use in accordance with their purpose.
5. 2.3Liability under the warranty covers only defects arising from causes inherent in the Products sold.
6. 2.4The warranty does not cover defects resulting from: external factors (mechanical, thermal or chemical damage, flooding, excessive soiling), improper storage or use contrary to the intended purpose, accidents and force majeure.
7. 2.5The warranty does not cover parts and materials subject to normal wear and tear.
8. 2.6The warranty does not cover a Product that cannot be identified as purchased from the Seller.
9. 3Duration and scope of protection:
10. 3.1The warranty period is two years from the date the Product was purchased.
11. 3.2Warranty claims are handled in Poland at the Seller's registered office.
12. 4The warranty does not exclude, limit or suspend the Buyer's rights under the provisions on statutory warranty for defects of the item sold.

1. 1The Seller processes the Customer's personal data in order to fulfil the order. The detailed rules for processing personal data are set out in the Privacy Policy.
2. 2The Seller may also process the Customer's personal data for purposes other than fulfilling the order, after first obtaining their consent.
3. 3The personal data of the website's users is protected in accordance with the applicable data protection regulations (GDPR). Users have the right to access, correct and delete their data.
4. 4The Seller uses cookies, i.e. small pieces of text information stored on the Customer's end device, for statistical and marketing purposes and to ensure that the shop works properly.
5. 5The Customer can configure their web browser to prevent cookies from being stored, but this may make it harder to use the shop. The Customer can delete stored cookies at any time using the browser's functions.

1. 1The Seller collects and publishes opinions about products and services provided through the Essentiqa online shop in order to give Customers transparent and reliable information.
2. 2Opinions may be published only by Customers who have purchased the product in question at the Essentiqa shop or through other sales channels operated by the Seller.
3. 3Opinions are verified to confirm that they relate to an actual purchase. The Seller reserves the right not to publish an opinion if the purchase cannot be confirmed or the publication rules are breached.
4. 4The Seller is not responsible for the content of opinions published by Customers, but reserves the right to remove opinions containing offensive, vulgar or indecent content, or content unrelated to the assessment of the product.

1. 1By placing an order and providing a mobile phone number, the Customer agrees to receive SMS notifications about the fulfilment of the order.
2. 2SMS notifications are used mainly to: inform about the status of the order, notify that the parcel has been shipped together with its tracking number, inform about delivery attempts and confirm delivery.
3. 3With separate consent, the Seller may use the phone number to send marketing SMS messages (promotions, new arrivals, discount codes).
4. 4The Customer may stop receiving marketing SMS messages at any time by sending an email to [email protected] asking to be unsubscribed.

1. 1Matters not covered by these Terms and Conditions are governed by the generally applicable provisions of Polish law.
2. 2The current Terms and Conditions of the online shop are published at essentiqa.pl and, at the Customer's request, can be sent to them electronically at the email address provided.
3. 3The Seller reserves the right to amend the Terms and Conditions. Contracts concluded before an amendment are governed by the version of the Terms and Conditions in force on the date the sales contract was concluded.